1. Conclusion of the travel contract
1.1 The travel contract is concluded in writing, verbally or by telephone.
By registering, the customer offers ProSoc the conclusion of a travel contract binding. The complete general travel conditions are part of our offers and will be sent before every contract.
1.2 The application is made by the participant for whose contractual obligations the applicant is liable as well as for his own obligations, provided that he has accepted a corresponding separate obligation through an explicit and separate declaration.
1.3 The customer is bound to the registration for 14 days. The trip will be confirmed at this time by ProSoc. Short-term bookings, 14 days before the start of the journey and shorter, lead to the conclusion of the contract by the immediate confirmation or by the admission to the journey. The travel applicant confirms the registration for travel by at least one down payment within 30 days. If this does not happen, ProSoc may refrain from the reservation if the traveler refrains from doing so when requested to do so.
1.4 The travel contract becomes effective as soon as the customer has received a written travel confirmation.

2. Services by ProSoc TOURS
2.1 Our contractual services are based on the service description and the general instructions in our flyers / offers and on the related information of the travel confirmation. 

2.2 The information received in flyers / offers is binding on us. However, we reserve the right to declare a change to the offers prior to conclusion of the contract for objectively justified, substantial and unpredictable reasons, which we will of course inform the traveler prior to booking.
 
3. Service changes
 
Changes and deviations of individual travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract and which were not restored by the tour operator, are only permitted if the changes or deviations are not significant and do not affect the overall layout of the booked trip. ProSoc is committed to the customer to notify you of such changes or deviations in performance immediately.


4. Resignation and rebooking on the part of the customer
4.1 The customer can withdraw from the trip at any time prior to departure. Decisive is the receipt of the declaration of withdrawal at ProSoc. The resignation must be in written form.
4.2 ProSoc may set a compensation claim taking into account the following breakdown after the date of withdrawal from the contractually agreed travel date as a percentage of the travel price:

Up to 42 days before departure 30%
Up to 30 days before departure 50%
Up to 14 days before departure 80%
Up to 7 days before departure 100%
Non-attendance without prior cancellation 100%
For day trips, from the 14th day before arrival 100% of the total price will be charged.
 

5. spare travelers
5.1 The participant can`t be replaced by a third party until the beginning of the journey.
5.2 In the event of withdrawal, ProSoc may demand from the customer the additional costs actually incurred.

6. Interruption of the trip
If the trip is terminated due to illness, ProSoc is obliged to reimburse the service providers for the costs incurred. This does not apply if completely insignificant benefits are involved or if a reimbursement is in conflict with statutory or regulatory requirements.


7. Withdrawal or termination of travel by ProSoc
ProSoc may withdraw from the travel contract in the following cases before the start of the journey or terminate the travel contract after commencement of the journey:
Up to 7 days before departure, if the minimum number of participants has not been reached. In this case, ProSoc is obliged to inform the customer immediately after knowledge of the number of participants not reached, at the latest 7 days before departure, the resignation.



8. Force Majeure
8.1 If the journey is made considerably more difficult, endangered or impaired as a result of unforeseeable force majeure (e.g. War, terrorism, strikes, epidemics, natural disasters, sovereign order, destruction of accommodation, etc.), both ProSoc and the participant can enter into the contract only in accordance with the provision for termination due to force majeure (§ 651 j BGB) terminate. The legal consequences follow from § 651 j II BGB.
8.2 ProSoc will reimburse the fare paid in this case, but may demand reasonable compensation for services rendered or to be provided.

9. Warranty and remedy 
If the travel services are not in accordance with the contract, the traveler may demand redress, unless these require a disproportionate effort. The remedy consists in the elimination of the travel shortage or an equivalent replacement service.

10. Limitation of Liability
10.1 The liability for ProSoc as a tour operator for the travel contractually agreed services are in accordance with the German statutory provisions.
10.2 For the customer's claims for damages against ProSoc for tort, which is not based on intent or gross negligence and does not affect bodily injury, reference is made to the statutory provisions.
10.3 Liability or exclusionary statutory provisions based on international conventions, which may be used by a service provider appointed by us, shall also be in our favor.

11. Passport, visa and health regulations
11.1 ProSoc refers to passport, visa requirements and sanitary formalities. The traveler is solely responsible for obtaining the travel documents.
11.2 arise, e.g. Due to the lack of personal travel requirements, difficulties due to the traveler's behavior (e.g., not obtaining the required visa), the traveler can not resign free of charge or take advantage of individual travel services without consequences.
 
12. Jurisdiction
12.1 The traveler may sue the tour operator only at his seat.
12.2 Claims by the tour operator against the traveler shall be determined by the domicile of the traveler, unless the claim is directed against registered traders or persons who have moved or resided abroad after the conclusion of the contract or whose domicile or habitual residence in Time of filing the action is unknown. In these cases, the location of the tour operator is authoritative.



13. Ineffectiveness of individual provisions
The ineffectiveness of individual provisions does not justify the ineffectiveness of the travel contract otherwise.

14. Court of jurisdiction
This contract is subject to German law. The District Court of Kaiserslautern is the exclusive court within the meaning of § 1062 ZPO. This Agreement shall be governed exclusively by the laws of the Federal Republic of Germany.

Travel Agents:
ProSoc GmbH
Wiesenstr. 2
D-66849 Landstuhl
Telephone: +49 (0) 6371 5997911

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, address or E-Mail addresses) are raised, this takes place, as far as possible, always on voluntary basis. These data will not be disclosed to third parties without your explicit consent.

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.


Privacy policy for the use of etracker

Our website uses the analysis service etracker. Provider is the etracker GmbH, First Brunnenstraße 1, 20459 Hamburg Germany. From the data usage profiles can be created under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of your Internet browser. The cookies make it possible to recognize your browser. The data collected with the etracker technologies will not be used without the separate consent of the person concerned to personally identify visitors to our website and will not be combined with personal data about the bearer of the pseudonym.

You can object to the data collection and storage at any time with effect for the future. In order to counter data collection and storage of your visitor data for the future, you can obtain an opt-out cookie from etracker under the following link, which ensures that no visitor data from your browser will be collected and stored by etracker in the future: http: // www .etracker.de / privacy? et = V23Jbb

This sets an opt-out cookie named “cntcookie” by etracker. Please do not delete this cookie as long as you want to keep your objection. Further information can be found in the data protection regulations of etracker: http://www.etracker.com/de/datenschutz.html


Privacy Policy for the use of Facebook plugins (like button)

On our pages plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. The Facebook plugins can be recognized by the Facebook logo or the “Like-Button” (“Like”) on our site. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like-Button” while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. For more information, see the Facebook Privacy Policy at http://www.facebook.com/policy.php.

If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.


Privacy Policy for the use of Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

For more information on how to handle user data on Google Analytics, please refer to the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en


Browser plugin

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=en


Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to this website: disable Google Analytics


Privacy Policy for the use of Google+

Our pages use features of Google+. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

Collect and share information: Use the Google + button to post information worldwide. The Google + button will provide you and other users with personalized content from Google and our partners. Google stores both the information that you + 1′d for a piece of content and information about the page you viewed when you clicked +1. Your + 1′s may appear as clues along with your profile name and photo in Google services, such as in search results or in your Google profile, or elsewhere on websites and ads on the Internet.

Google records information about your + 1 activity to improve Google’s services to you and others. To use the Google + button, you need a globally visible, public Google profile that must contain at least the name chosen for the profile. This name will be used in all Google services. In some cases, this name may also replace a different name you used when sharing content through your Google Account. The identity of your Google Profile may be displayed to users who know your email address or have other identifying information from you.

Use of the information collected: In addition to the uses outlined above, the information you provide will be used in accordance with the applicable Google privacy policy. Google may publish summarized statistics about users’ + 1 activity or share it with users and partners, such as publishers, advertisers, or affiliate websites.


Privacy Policy for the use of Twitter

Functions of the Twitter service are integrated on our sites. These features are available through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” feature, the web pages you visit will be linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. For more information, see the Twitter Privacy Policy at http://twitter.com/privacy.

Your privacy settings on Twitter can be found in the Account Settings under http://twitter.com/account/settings change.


Privacy Policy for the use of YouTube

Our website uses plugins from the Google-powered YouTube page. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. The Youtube server will be informed which of our pages you visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

For more information on how to handle user information, please read the YouTube Privacy Policy at https://www.google.com/intl/en/policies/privacy


Information, cancellation, blocking

At any time you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and a right to correct, block or delete this data. For further information on personal data you can contact us at any time at the address given in the imprint.


Cookies

The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.


Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

      Browser type / browser version
      Used operating system
      Referrer URL
      Host name of the accessing computer
      Time of the server request

These data can not be assigned to specific persons. A merge of this data with other data sources will not be done. We reserve the right to check this data retrospectively, if we become aware of specific indications for illegal use.


Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.


Contradiction advertising emails

The use of contact data published in the framework of the imprint obligation for the purpose of sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.