PROSOC TRAVEL BOOKING TERMS & CONDITIONS AND CANCELLATION POLICY
Effective Date: 09 September 2026

These Travel Booking Terms & Conditions and Cancellation Policy ("Terms") govern the purchase and booking of travel products, sports travel packages, tours, accommodation, transportation, tickets, excursions, events, and related travel services ("Trip" or "Travel Services") purchased through the ProSoc website or through another booking channel operated or authorized by ProSoc.By completing a booking through the website and selecting the acceptance checkbox confirming that you have read and agreed to these Terms, you enter into a legally binding agreement with the applicable ProSoc contracting entity identified in your booking confirmation or invoice.Please read these Terms carefully before completing your purchase.

1. CONTRACTING ENTITY
ProSoc operates through separate legal entities.The entity that is legally responsible for the applicable booking will be identified in the customer's booking confirmation and/or invoice as the "Contracting ProSoc Entity."Depending on the Trip, the Contracting ProSoc Entity may be:ProSoc Inc.444 Brickwell Ave, STE 700Miami, FL 33131USAorProSoc GmbHMiesenbacher Straße 366877 Ramstein-MiesenbachGermanyHRB 31809The booking confirmation is the controlling document for identifying the Contracting ProSoc Entity for the particular Trip.ProSoc Inc. and ProSoc GmbH are separate and distinct legal entities.ProSoc GmbH is the 100% owner of ProSoc Inc. The ownership relationship does not merge the two companies into one legal entity and does not cause the debts, obligations, contracts, liabilities, or responsibilities of one company to become the debts, obligations, contracts, liabilities, or responsibilities of the other company except where applicable law provides otherwise.

2. PAYMENT PROCESSING AND BOOKING ADMINISTRATION
The Contracting ProSoc Entity may authorize another ProSoc-affiliated company, including ProSoc Inc., to process payments, issue invoices, administer bookings, provide customer service, communicate with customers, or perform administrative functions.Accordingly, payment made to ProSoc Inc. may constitute valid payment to the Contracting ProSoc Entity where ProSoc Inc. has been authorized to collect that payment.Payment processing or customer service by a ProSoc affiliate does not, by itself, make that affiliate the contracting party for the Trip.

3. FORMATION OF THE CONTRACT
A customer may request or initiate a booking through the ProSoc website.A booking becomes binding when:1. the customer has submitted the required booking information;2. the customer has expressly accepted these Terms;3. the applicable payment or deposit has been successfully received or authorized; and4. ProSoc has accepted or confirmed the booking.ProSoc may decline a booking before acceptance where availability, payment, eligibility, documentation, minimum participation requirements, or other booking conditions cannot be satisfied.The customer's booking confirmation, invoice, and any expressly incorporated Trip-specific information form part of the agreement.

4. ELECTRONIC ACCEPTANCE
The customer agrees that selecting the acceptance checkbox, clicking an electronic acceptance button, submitting a booking through the website, or otherwise electronically accepting these Terms constitutes the customer's electronic acceptance of this Agreement.The customer agrees to conduct the transaction electronically and to receive booking confirmations, invoices, notices, amendments, and other contractual communications electronically.The customer should retain a copy of these Terms and the booking confirmation for their records.

5. TRAVEL PRODUCT AND INCLUDED SERVICES
The specific Travel Services included in the customer's purchase are those described on the applicable product page, booking confirmation, invoice, itinerary, or other booking documentation.Depending on the Trip, included services may include, among other things:- accommodation- sporting-event tickets- transportation- airport or local transfers- organized activities- meals specifically stated as included- guided services- group activities- other services expressly identified as included

Only services expressly identified as included are included in the purchase price.

6. SERVICES NOT INCLUDEDUnless expressly stated otherwise, the following are not included:- passports- visas and immigration fees- travel insurance- cancellation insurance- medical insurance- baggage charges- excess baggage- porterage- gratuities- personal expenses- meals not expressly included- private transportation- optional excursions- optional activities- personal entertainment- college or university credit- transportation from the customer's home to the departure point- transportation after the scheduled end of the Trip- pre- or post-Trip accommodation- pre- or post-Trip meals- stay-ahead or stay-behind arrangements- single-room supplements unless purchased- weekend or special flight supplements unless expressly included- other services not expressly identified as included

7. TRAVEL INSURANCE

Travel insurance is strongly recommended and may be mandatory for certain Trips.

The customer is responsible for obtaining insurance appropriate to the Trip, including coverage for cancellation, interruption, medical expenses, emergency assistance, baggage, personal property, and other risks.Unless expressly stated otherwise in writing, ProSoc does not provide insurance and is not the insurer.A customer's failure to purchase insurance does not create an obligation for ProSoc to refund amounts that are otherwise non-refundable under these Terms.

8. PRICES

The price applicable to the customer's booking will be stated on the applicable booking page, invoice, or booking confirmation.Unless expressly stated otherwise, prices are quoted per traveler.Prices may depend on:- availability- occupancy- room type- transportation availability- event-ticket availability- supplier pricing- exchange rates- taxes and governmental charges- fuel or transportation costs- minimum group participation- other conditions applicable to the TripA displayed website price does not constitute acceptance of a booking until the booking is accepted by ProSoc.

9. PRICE CHANGES AFTER BOOKING

Where permitted by applicable law and expressly applicable to the Trip, ProSoc may increase the price after booking where additional costs arise from changes in transportation costs, fuel, taxes, governmental charges, exchange rates, or other legally permitted cost increases.Any legally required notice and customer rights will apply.No price increase will be made in circumstances where applicable law prohibits the increase.Where applicable law gives the customer a right to terminate because of a significant price increase, that right will apply notwithstanding any contrary provision of these Terms.

10. PAYMENT

The payment schedule applicable to the Trip will be stated on the booking page, invoice, or booking confirmation.Unless otherwise stated:- a deposit or initial payment is required to secure the booking- the remaining balance must be paid by the stated final-payment deadline- the booking may be cancelled if required payments are not received when dueA failure to make a required payment does not automatically eliminate cancellation charges.If the customer fails to pay the balance when due, ProSoc may treat the booking as cancelled by the customer and apply the cancellation provisions of these Terms, subject to mandatory applicable law.11. CREDIT-CARD AND PAYMENT PROCESSINGThe customer authorizes ProSoc and its authorized payment processors to charge the payment method supplied during booking for amounts properly due under the booking.The customer must not initiate a chargeback merely because the customer has cancelled a Trip or disagrees with a cancellation charge that is permitted under these Terms.If a customer initiates an improper chargeback, ProSoc reserves the right to pursue the underlying amount, applicable fees, and other remedies permitted by law.This provision does not restrict any statutory right of the customer to dispute an unauthorized transaction or exercise a mandatory consumer protection right.12. CANCELLATION BY THE CUSTOMERThe customer may request cancellation at any time before departure.Cancellation must be submitted in writing through the contact method specified by ProSoc.The effective cancellation date is the date on which ProSoc receives the cancellation request, subject to any legally required rules governing receipt.Cancellation charges are intended to constitute reasonable pre-agreed compensation for the costs, commitments, administrative work, supplier charges, lost availability, and other losses reasonably expected to arise from cancellation.Where applicable law requires a cancellation charge to be reasonable or permits the customer to request an explanation of the charge, ProSoc will comply with those requirements.13. STANDARD CANCELLATION SCHEDULEUnless a Trip-specific cancellation schedule displayed before purchase states otherwise, the following cancellation schedule applies:More than 150 days before departure: $499 per traveler150–110 days before departure: $799 per traveler109–76 days before departure: 50% of total Trip price + $399 per traveler75–62 days before departure: 70% of total Trip price + $99 per traveler61–31 days before departure: 90% of total Trip price + $99 per traveler30 days or fewer before departure: 100% of total Trip priceIn addition to the applicable cancellation charge, the customer remains responsible for any additional amounts that are expressly identified as non-refundable or non-recoverable and that ProSoc has actually incurred or is contractually obligated to pay to suppliers, including, where applicable:- airline tickets and airline penalties- event tickets- accommodation cancellation charges- transportation cancellation charges- supplier deposits- venue charges- ticketing fees- visa or governmental fees- administrative charges- other third-party charges that cannot reasonably be recoveredHowever, no cancellation charge or other amount will be imposed to the extent that applicable mandatory law prohibits the charge or requires a different refund.Where mandatory law provides the customer with a right to cancel without a cancellation fee, that right supersedes this cancellation schedule.14. CANCELLATION CALCULATION AND REFUNDSIf the customer has paid more than the amount properly retained under these Terms and applicable law, ProSoc will refund the applicable balance.If the customer has paid less than the amount properly due following cancellation, the customer remains responsible for the unpaid amount, subject to applicable law.Refunds will be processed using the original payment method where reasonably practicable.Where applicable law imposes a specific refund deadline, that deadline will apply.15. AIRLINE TICKETSWhere flights are included, airline tickets may be purchased or issued after the customer accepts the applicable itinerary.Once an airline ticket has been issued, the ticket may be subject to airline rules and may be partially or entirely non-refundable.Unless prohibited by applicable law, the customer is responsible for applicable airline cancellation, rebooking, name-change, ticketing, fare-difference, and other charges.Where the booking information expressly identifies a minimum non-refundable airfare amount, that amount may be retained to the extent legally permitted.16. CHANGES REQUESTED BY THE CUSTOMERRequests to change a booking must be made in writing and are subject to availability.A change may result in:- a ProSoc administrative fee- supplier charges- airline charges- fare differences- hotel charges- ticketing charges- other costsUnless otherwise stated for the applicable Trip:- name changes more than 42 days before departure may incur a $95 administrative fee plus supplier charges- name changes within 42 days of departure may incur a $125 administrative fee plus supplier charges- other customer-requested changes may incur a $50 administrative fee plus supplier chargesA requested change is not effective until confirmed by ProSoc in writing.17. TRANSFERS TO ANOTHER TRAVELERWhere permitted by the applicable Trip and applicable law, the customer may request that the booking be transferred to another eligible traveler.The transfer is subject to availability, supplier rules, airline rules, ticket restrictions, documentation requirements, and any applicable charges.The original customer remains responsible for amounts due until ProSoc confirms the transfer in writing.Nothing in this section limits any mandatory statutory right to transfer a package travel contract where such right applies.18. GROUP SIZE AND AVAILABILITYCertain Trips may be priced based on expected participation levels.If participation falls below the level required for the quoted price or for the planned operation of the Trip, ProSoc may, where permitted by applicable law:- modify the Trip- adjust transportation or accommodation- change the itinerary- substitute services- adjust the price where legally permitted- cancel the Trip in accordance with applicable lawWhere a minimum participation number applies, it will be disclosed in the applicable booking information where required.19. ACCOMMODATIONAccommodation is generally based on the room type stated in the applicable booking.Unless otherwise stated, standard accommodation is based on shared/twin occupancy.Single-room accommodation may require an additional charge.Hotels may impose additional charges for:- minibar use- room service- telephone calls- parking- resort or destination fees- damage- cleaning- additional guests- meals- personal purchases- other servicesSuch charges are the customer's responsibility.20. PASSPORTS, VISAS AND TRAVEL DOCUMENTSThe customer is solely responsible for obtaining and maintaining valid:- passports- visas- residence permits- entry authorizations- transit documents- vaccination or health documentation where legally required- travel permits- other documents required for travelThe customer is responsible for ensuring that all travel documents remain valid for the entire Trip and meet the requirements of every destination, transit country, airline, border authority, and supplier.Unless otherwise expressly stated, ProSoc does not guarantee admission to any country.Failure to obtain required documentation does not automatically entitle the customer to a refund.21. HEALTH, FITNESS AND MEDICAL CONDITIONSThe customer is responsible for determining whether they are physically and medically capable of participating in the Trip.The customer must disclose to ProSoc any information that is legally required or reasonably necessary for ProSoc to arrange agreed services safely.The customer is responsible for bringing and properly managing required medications and medical supplies.ProSoc does not provide medical advice or guarantee access to particular medical facilities.22. GENERAL PUBLIC HEALTHThe customer acknowledges that travel may involve exposure to infectious diseases, public-health risks, environmental conditions, or other health-related circumstances.The customer agrees to comply with reasonable health, safety, entry, venue, airline, hotel, government, and supplier requirements applicable to the Trip.Public-health measures may change after booking.Where changes are required by law, government authorities, suppliers, airlines, sporting organizations, venues, or other competent authorities, ProSoc may modify the Trip as reasonably necessary, subject to the customer's mandatory rights under applicable law.23. SPORTING EVENTS AND FIXTURESSporting schedules are outside ProSoc's control and may change after booking.Matches, fixtures, opponents, kickoff times, venues, and event schedules may change due to:- league decisions- club decisions- broadcasting requirements- tournament scheduling- weather- safety requirements- venue availability- competition requirements- government restrictions- other circumstances outside ProSoc's reasonable controlProSoc will make reasonable efforts to provide suitable alternatives where practicable.If an event or fixture is cancelled, postponed, relocated, or materially changed, ProSoc will provide the remedy required by applicable law and the applicable supplier's terms.The cancellation of a particular sporting event does not automatically entitle the customer to cancel the entire Trip unless such right exists under applicable law or the applicable Trip terms.24. ITINERARY AND PROGRAM CHANGESProSoc reserves the right to make reasonable changes to itineraries, transportation, hotels, venues, activities, event schedules, airports, routes, and other program elements where necessary because of:- weather- transportation disruptions- supplier availability- staff illness- sporting schedules- club commitments- venue changes- governmental requirements- safety concerns- operational requirements- public-health circumstances- force majeure- other circumstances outside ProSoc's reasonable controlWhere reasonably practicable, ProSoc will provide comparable alternatives.Material changes will be handled in accordance with applicable law.25. DEPARTURE DATE CHANGESFor certain sporting or seasonal Trips, the actual departure date may be affected by fixture schedules, transportation availability, or other operational circumstances.Where the applicable Trip information permits a departure-date adjustment, the customer agrees that the departure date may be adjusted within the stated permitted range.Any mandatory statutory rights arising from a material change remain unaffected.26. FORCE MAJEURE AND UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCESProSoc is not responsible for failure, delay, interruption, modification, or cancellation caused by circumstances beyond its reasonable control, including:- war- terrorism- civil unrest- riots- governmental action- border closures- strikes- labor disputes- transportation disruptions- severe weather- natural disasters- fire- epidemic or pandemic conditions- public-health emergencies- security threats- sporting-event cancellation- supplier failure- airport closure- infrastructure failure- other unavoidable and extraordinary circumstancesProSoc may modify, suspend, or cancel affected Travel Services where reasonably necessary.The customer's mandatory rights to terminate a package without a cancellation fee where applicable law provides such a right are not excluded by this section.27. CUSTOMER RESPONSIBILITIESThe customer agrees to:- provide accurate booking information- pay all amounts when due- comply with applicable laws- comply with airline, hotel, venue, sporting-event, transportation, and supplier rules- follow reasonable instructions from ProSoc representatives- behave respectfully toward other travelers, staff, suppliers, and the public- protect personal property- maintain required travel documents- arrive at designated departure points on time- comply with reasonable health and safety requirements28. CUSTOMER CONDUCTThe customer must not engage in unlawful, threatening, abusive, violent, discriminatory, disruptive, or dangerous conduct.ProSoc may remove a customer from a Trip or terminate the customer's participation where the customer's conduct:- threatens safety- materially disrupts the Trip- causes significant inconvenience to others- violates applicable law- violates supplier rules- creates an unreasonable risk to ProSoc, suppliers, staff, or other travelersIf the customer is removed from a Trip for misconduct, the customer is responsible for all resulting transportation, accommodation, administrative, and other costs, to the extent permitted by law.No refund will be due for unused services resulting from the customer's misconduct unless required by applicable law.29. DAMAGE TO PROPERTYThe customer is responsible for damage caused by the customer to hotels, transportation, venues, equipment, accommodations, or other property, except to the extent the damage was not caused by the customer or applicable law provides otherwise.The customer authorizes ProSoc or the relevant supplier to seek payment for such damage.30. MINORSWhere a Trip permits minors to participate, the parent or legal guardian is responsible for ensuring that the minor complies with these Terms and all applicable rules.Age restrictions, room-sharing requirements, alcohol restrictions, venue requirements, and other age-related conditions apply as stated for the particular Trip.31. PERSONAL PROPERTYCustomers are responsible for their own passports, money, electronics, luggage, documents, valuables, and personal property.ProSoc is not responsible for loss, theft, or damage to personal property except to the extent liability cannot legally be excluded.Customers should obtain appropriate travel insurance.32. STAY-AHEAD / STAY-BEHIND ARRANGEMENTSRequests to arrive before the scheduled Trip, remain after the scheduled Trip, or independently extend accommodation are subject to availability.Additional accommodation, transportation, meals, transfers, and other costs are the customer's responsibility unless expressly included.ProSoc is not responsible for independently arranged services that are outside the contracted Trip.33. SUPPLIERS AND SUBCONTRACTORSProSoc may engage independent third-party suppliers and subcontractors to provide Travel Services.Such suppliers may include:- airlines- hotels- bus and transportation companies- local tour operators- destination-management companies- sporting organizations- football clubs- stadiums- restaurants- guides- activity providers- ticketing companies- security providers- other service providersSuppliers may be located in the United States, Germany, other European countries, or other countries.ProSoc is entitled to select, replace, and coordinate suppliers as reasonably necessary to operate the Trip.Where a supplier performs a Travel Service on behalf of the applicable Contracting ProSoc Entity, the supplier does not thereby become the customer's primary contractual counterparty for the entire Trip.Where a customer separately purchases a service directly from a third-party supplier, that separate supplier agreement governs that service.34. PROSOC'S RESPONSIBILITY FOR TRAVEL SERVICESWhere applicable law characterizes ProSoc as the organizer of a package travel contract, ProSoc will perform its legal responsibilities as organizer and will provide the remedies required by applicable law.Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted.Where ProSoc is not legally responsible for a particular third-party service, the supplier's contractual terms and applicable law will govern the supplier's responsibility for that service.35. LIMITATION OF LIABILITYTo the maximum extent permitted by applicable law, ProSoc shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or economic losses, including loss of income, loss of opportunity, loss of enjoyment, loss of business, or similar losses arising from or relating to the Trip.To the maximum extent permitted by applicable law, ProSoc's aggregate liability arising out of the agreement shall not exceed the amount actually paid by the customer to the Contracting ProSoc Entity for the Travel Services giving rise to the claim.This limitation does not apply to liability that cannot legally be limited or excluded, including any mandatory liability imposed on a package travel organizer or liability arising from fraud, intentional misconduct, or other circumstances for which applicable law prohibits limitation.Nothing in this section eliminates or restricts any mandatory statutory rights of the customer.36. INDEPENDENT SUPPLIER LIABILITYWhere permitted by applicable law, ProSoc shall not be liable for losses caused solely by the acts or omissions of an independent supplier where ProSoc did not cause the relevant loss and could not reasonably have prevented or corrected it.ProSoc will provide reasonable assistance to customers affected by supplier disruptions where appropriate.This provision does not limit any mandatory liability imposed upon ProSoc by applicable package-travel or other consumer-protection law.37. NO PERSONAL LIABILITY OF OWNERS, OFFICERS OR EMPLOYEESThe customer acknowledges that the contractual relationship is with the applicable corporate entity identified in the booking confirmation and not with any individual.No shareholder, parent-company representative, founder, owner, director, officer, employee, consultant, agent, representative, or other individual acting on behalf of ProSoc is personally a party to this Agreement solely because that person communicated with the customer, signed correspondence, managed the Trip, processed a payment, or performed services on behalf of a ProSoc company.To the maximum extent permitted by law, no such individual shall have personal liability for:- the Trip- payments- refunds- cancellation charges- supplier obligations- delays- itinerary changes- business debts- contractual obligations- customer claims- other liabilities of the applicable ProSoc companyThe customer agrees that any contractual claim must be brought against the appropriate legal entity and not against an individual acting on behalf of that entity, except where applicable law expressly provides otherwise.This protection expressly includes the founders, owners, directors, officers, employees, and representatives of ProSoc.38. CORPORATE SEPARATENESSProSoc Inc. and ProSoc GmbH maintain separate legal identities.The fact that ProSoc GmbH owns 100% of ProSoc Inc. does not make the companies a single legal entity.The companies may share branding, technology, administrative functions, management, employees, customer-service systems, payment processing, or operational resources without creating a partnership, joint venture, agency relationship, merger, or personal liability that does not otherwise exist under applicable law.The customer agrees not to treat the assets, obligations, contracts, or liabilities of one ProSoc company as those of another except where applicable law requires otherwise.39. PROTECTION OF AFFILIATES AND RELATED PERSONSTo the maximum extent permitted by applicable law, the protections, exclusions, limitations, releases, indemnities, and other rights contained in these Terms are intended to benefit:- the Contracting ProSoc Entity- ProSoc Inc.- ProSoc GmbH- their parent companies and subsidiaries- affiliated companies- shareholders- owners- founders- directors- officers- employees- agents- representatives- authorized suppliers and subcontractorsEach such person is intended to be an express third-party beneficiary of the provisions protecting that person.40. CUSTOMER INDEMNIFICATIONTo the maximum extent permitted by law, the customer agrees to indemnify and hold harmless the Contracting ProSoc Entity and the persons and entities protected under Section 39 from claims, losses, damages, costs, and reasonable expenses arising from:1. the customer's unlawful conduct;2. the customer's intentional or negligent misconduct;3. damage caused by the customer to persons or property;4. the customer's violation of these Terms; or5. claims brought by third parties arising from the customer's conduct.This indemnification does not apply to the extent the relevant loss was caused by ProSoc's own conduct where applicable law prohibits such indemnification.41. COMPLAINTS DURING THE TRIPCustomers must promptly notify the ProSoc representative or appropriate supplier if a problem arises during the Trip.Customers should give ProSoc a reasonable opportunity to correct the issue while the Trip is ongoing.Failure to notify ProSoc promptly may affect the customer's remedies to the extent permitted by applicable law, particularly where ProSoc could reasonably have corrected the issue during the Trip.Nothing in this section limits any mandatory statutory rights.42. EMERGENCY CONTACTFor urgent ProSoc travel emergencies, customers may contact:+1 (718) 795-5484This number should be used for genuine travel emergencies and not routine administrative inquiries.43. PHOTOGRAPHY, VIDEO AND MEDIAProSoc or its authorized representatives may photograph or record activities associated with a Trip for legitimate operational, promotional, archival, or marketing purposes where permitted by applicable law.Where a specific consent is legally required, ProSoc will obtain that consent through the appropriate process.Customers may contact ProSoc regarding applicable image-use rights.44. INTELLECTUAL PROPERTYAll ProSoc website content, trademarks, logos, photographs, graphics, itineraries, written materials, videos, designs, and other intellectual property remain the property of ProSoc or its licensors unless expressly stated otherwise.Customers may not reproduce, sell, distribute, modify, or commercially exploit ProSoc materials without prior written authorization.45. DATA AND COMMUNICATIONSProSoc may process customer information for purposes including:- booking administration- payment processing- travel arrangements- customer service- supplier coordination- legal compliance- safety and emergency assistance- other purposes described in ProSoc's applicable Privacy PolicyThe ProSoc Privacy Policy forms a separate document and is available on the website.46. TRAVEL INFORMATION AND CUSTOMER NOTICESCustomers are responsible for reviewing all booking confirmations, invoices, itinerary updates, travel notices, and other communications sent by ProSoc.Customers must promptly notify ProSoc if their contact information changes.ProSoc is not responsible for a customer's failure to receive communications where the customer provided incorrect or outdated contact information, subject to applicable law.47. CHANGES TO THESE TERMSProSoc may update these Terms for future bookings.The version accepted by the customer at the time of booking will govern that booking unless a later amendment is expressly agreed or is required by applicable law.Changes required by law may apply to existing bookings where legally required.48. GOVERNING LAWExcept to the extent mandatory law provides otherwise, this Agreement shall be governed by the laws applicable to the Contracting ProSoc Entity.Where ProSoc Inc. is the Contracting ProSoc Entity, Florida law and applicable United States federal law shall govern to the extent applicable.Where ProSoc GmbH is the Contracting ProSoc Entity, the law applicable to that contracting relationship shall govern.Nothing in this section is intended to deprive a consumer of mandatory rights granted by the laws of the country or jurisdiction whose laws cannot legally be excluded.49. JURISDICTION AND DISPUTE RESOLUTIONWhere ProSoc Inc. is the Contracting ProSoc Entity and where permitted by applicable law, disputes may be brought in the state or federal courts located in Miami-Dade County, Florida.Where ProSoc GmbH is the Contracting ProSoc Entity, jurisdiction will be determined in accordance with applicable law.Mandatory consumer jurisdiction rights are not excluded.Where legally permitted, ProSoc may require an individual dispute to be resolved through arbitration rather than court proceedings, provided that the customer receives all rights that cannot legally be waived.No arbitration provision shall prevent a customer from exercising a mandatory statutory right to bring a claim before a competent court, regulator, consumer authority, or other legally available forum.To the extent permitted by law, disputes shall be resolved on an individual basis and not as a class, collective, or representative action.50. NO WAIVER OF MANDATORY CONSUMER RIGHTSNothing in these Terms excludes, restricts, or waives any right or remedy that cannot legally be excluded, restricted, or waived.If a provision of these Terms conflicts with mandatory applicable law, the mandatory law will control only to the extent of the conflict, and the remaining provisions will remain effective.51. SEVERABILITYIf any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable, where permitted by law.If modification is not legally possible, the provision shall be severed and the remaining provisions shall continue in full force and effect.52. NO WAIVERA failure by ProSoc to enforce any provision of these Terms does not constitute a waiver of that provision or of ProSoc's right to enforce it later.53. ENTIRE AGREEMENTThese Terms, together with the applicable booking confirmation, invoice, Trip-specific terms, applicable product description, and documents expressly incorporated into the booking, constitute the agreement between the customer and the Contracting ProSoc Entity concerning the Trip.They supersede prior discussions or representations concerning the same Trip except where expressly incorporated into the booking.54. CUSTOMER ACKNOWLEDGMENTBy completing the booking, the customer expressly acknowledges that:1. the customer has had an opportunity to read these Terms;2. the customer understands that cancellation charges may apply;3. the customer understands the applicable cancellation schedule;4. the customer understands that certain supplier costs may be non-refundable;5. the customer understands that Travel Services may be provided by independent suppliers;6. the customer understands that ProSoc operates through separate legal entities;7. the customer understands that the booking confirmation identifies the Contracting ProSoc Entity;8. the customer understands that ProSoc GmbH and ProSoc Inc. are separate legal entities;9. the customer understands that ProSoc GmbH owns 100% of ProSoc Inc.;10. the customer understands that payment may be processed by ProSoc Inc. or another authorized ProSoc company;11. the customer understands that individual owners, founders, officers, directors, employees, and representatives are not personally parties to this Agreement;12. the customer understands that mandatory consumer rights remain unaffected; and13. the customer agrees to be legally bound by these Terms.55. WEBSITE ACCEPTANCEThe following electronic acceptance language may be used at checkout:"I have read and agree to the ProSoc Travel Booking Terms & Conditions and Cancellation Policy. I understand that my booking is subject to these terms, including the cancellation charges applicable to my Trip, and that mandatory legal rights remain unaffected."The customer must actively select the acceptance checkbox before completing the purchase.The checkbox should not be pre-selected.56. COMPANY CONTACT INFORMATIONProSoc Inc.444 Brickwell Ave, STE 700Miami, FL 33131USAProSoc GmbHMiesenbacher Straße 366877 Ramstein-MiesenbachGermanyHRB 31809Emergency Travel Contact: +1 (718) 795-5484Website: www.prosoctours.comCustomer Service Email: mrodriguez@prosoc-inc.comEND OF TERMS & CONDITIONS