1. Conclusion of the travel contract
1.1 The travel contract is concluded in writing, verbally or by telephone.
By registering, the customer offers ProSoc the conclusion of a travel contract binding. The complete general travel conditions are part of our offers and will be sent before every contract.
1.2 The application is made by the participant for whose contractual obligations the applicant is liable as well as for his own obligations, provided that he has accepted a corresponding separate obligation through an explicit and separate declaration.
1.3 The customer is bound to the registration for 14 days. The trip will be confirmed at this time by ProSoc. Short-term bookings, 14 days before the start of the journey and shorter, lead to the conclusion of the contract by the immediate confirmation or by the admission to the journey. The travel applicant confirms the registration for travel by at least one down payment within 30 days. If this does not happen, ProSoc may refrain from the reservation if the traveler refrains from doing so when requested to do so.
1.4 The travel contract becomes effective as soon as the customer has received a written travel confirmation.

2. Services by ProSoc TOURS
2.1 Our contractual services are based on the service description and the general instructions in our flyers / offers and on the related information of the travel confirmation. 

2.2 The information received in flyers / offers is binding on us. However, we reserve the right to declare a change to the offers prior to conclusion of the contract for objectively justified, substantial and unpredictable reasons, which we will of course inform the traveler prior to booking.
 
3. Service changes
 
Changes and deviations of individual travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract and which were not restored by the tour operator, are only permitted if the changes or deviations are not significant and do not affect the overall layout of the booked trip. ProSoc is committed to the customer to notify you of such changes or deviations in performance immediately.


4. Resignation and rebooking on the part of the customer
4.1 The customer can withdraw from the trip at any time prior to departure. Decisive is the receipt of the declaration of withdrawal at ProSoc. The resignation must be in written form.
4.2 ProSoc may set a compensation claim taking into account the following breakdown after the date of withdrawal from the contractually agreed travel date as a percentage of the travel price:

Up to 42 days before departure 30%
Up to 30 days before departure 50%
Up to 14 days before departure 80%
Up to 7 days before departure 100%
Non-attendance without prior cancellation 100%
For day trips, from the 14th day before arrival 100% of the total price will be charged.
 

5. spare travelers
5.1 The participant can`t be replaced by a third party until the beginning of the journey.
5.2 In the event of withdrawal, ProSoc may demand from the customer the additional costs actually incurred.

6. Interruption of the trip
If the trip is terminated due to illness, ProSoc is obliged to reimburse the service providers for the costs incurred. This does not apply if completely insignificant benefits are involved or if a reimbursement is in conflict with statutory or regulatory requirements.


7. Withdrawal or termination of travel by ProSoc
ProSoc may withdraw from the travel contract in the following cases before the start of the journey or terminate the travel contract after commencement of the journey:
Up to 7 days before departure, if the minimum number of participants has not been reached. In this case, ProSoc is obliged to inform the customer immediately after knowledge of the number of participants not reached, at the latest 7 days before departure, the resignation.



8. Force Majeure
8.1 If the journey is made considerably more difficult, endangered or impaired as a result of unforeseeable force majeure (e.g. War, terrorism, strikes, epidemics, natural disasters, sovereign order, destruction of accommodation, etc.), both ProSoc and the participant can enter into the contract only in accordance with the provision for termination due to force majeure (§ 651 j BGB) terminate. The legal consequences follow from § 651 j II BGB.
8.2 ProSoc will reimburse the fare paid in this case, but may demand reasonable compensation for services rendered or to be provided.

9. Warranty and remedy 
If the travel services are not in accordance with the contract, the traveler may demand redress, unless these require a disproportionate effort. The remedy consists in the elimination of the travel shortage or an equivalent replacement service.

10. Limitation of Liability
10.1 The liability for ProSoc as a tour operator for the travel contractually agreed services are in accordance with the German statutory provisions.
10.2 For the customer's claims for damages against ProSoc for tort, which is not based on intent or gross negligence and does not affect bodily injury, reference is made to the statutory provisions.
10.3 Liability or exclusionary statutory provisions based on international conventions, which may be used by a service provider appointed by us, shall also be in our favor.

11. Passport, visa and health regulations
11.1 ProSoc refers to passport, visa requirements and sanitary formalities. The traveler is solely responsible for obtaining the travel documents.
11.2 arise, e.g. Due to the lack of personal travel requirements, difficulties due to the traveler's behavior (e.g., not obtaining the required visa), the traveler can not resign free of charge or take advantage of individual travel services without consequences.
 
12. Jurisdiction
12.1 The traveler may sue the tour operator only at his seat.
12.2 Claims by the tour operator against the traveler shall be determined by the domicile of the traveler, unless the claim is directed against registered traders or persons who have moved or resided abroad after the conclusion of the contract or whose domicile or habitual residence in Time of filing the action is unknown. In these cases, the location of the tour operator is authoritative.



13. Ineffectiveness of individual provisions
The ineffectiveness of individual provisions does not justify the ineffectiveness of the travel contract otherwise.

14. Court of jurisdiction
This contract is subject to German law. The District Court of Kaiserslautern is the exclusive court within the meaning of § 1062 ZPO. This Agreement shall be governed exclusively by the laws of the Federal Republic of Germany.

Travel Agents:
ProSoc GmbH
Wiesenstr. 2
D-66849 Landstuhl
Telephone: +49 (0) 6371 5997911